FAQs

FAQs

Who is Certegy Ezi-Pay?

Certegy Ezi-Pay Pty Ltd has been providing a No Interest Ever!  retail payment plan since 2000. For more information, visit www.certegyezipay.com.au

What is Certegy Ezi-Pay?

A continuing credit payment plan that lets you purchase goods or services today, by paying an initial deposit, with the remaining balance being conveniently direct debited fortnightly. There is a simple application, no invasive questions and fast approval times. Best of all there is NO INTEREST EVER!*

What are the set up fees and charges for an Ezi-Pay plan?

When you make your initial purchase, Certegy Ezi-Pay will open an Account for you. With this initial purchase you will pay a purchase establishment fee between $35 and $90 which will set up your account, and is payable over the term of the plan. The Account will provide you access to online information about your purchase(s), credit schedule(s), access to our 1800 customer call in facility and other benefits. There is a monthly account keeping fee of $3.50 which will be direct debited whilst your account remains active.

Are there any other charges?

There is a $2.95 payment processing fee to process each repayment. Please remember that your payment plan is NO INTEREST EVER!* Please refer to the “Terms and Conditions” in store for further details.

Can I make multiple purchases?

Yes, as your available credit increases as per the repayment calculation detailed within the “Terms and Conditions”, additional transactions are possible. The online Account tool enables you to keep track of your available credit as you make repayments.

Can I close my Account and are there any charges?

Once your purchase(s) have been paid in full and your account balance is zero you can cancel via written notice to Certegy Ezi-Pay. There are NO additional fees for closing your Account or paying out early.

What do I need to apply for a payment plan?

  • To be over 18 years of age and be a permanent resident of Australia.
  • To be employed on a Full-Time basis working a minimum of 30 hours or be an Aged or Veteran’s Pensioner.
  • To have a bank account or credit card in your name with documentation showing proof of ownership ie bank statement – Sorry EFTPOS cards are not suitable as they can not be debited.
  • To provide suitable identification.
  • If goods or services are to be fitted or applied to a property or dwelling then you must be the owner of that domestic property or dwelling.

Please refer to the “Terms and Conditions” in store.

*Certegy Ezi-Pay Express is a continuing credit payment plan provided by Certegy Ezi-Pay Pty Ltd. Fees, terms & conditions apply. Either an account establishment fee of between $35 & $90 or an additional purchase fee of $22.00 is payable over the purchase repayment period. A monthly account keeping fee of $3.50 & a payment processing fee of $2.95 apply. Certegy Ezi-Pay Express No Interest Ever! applies. See in store for details. www.certegyezipay.com.au

How do I pay for an item?

Payment for something you wish to purchase on our website can be conducted in a variety of ways.

We accept all major credit cards (Visa, Mastercard, Diners and American Express), as well as bank cheques or cash in-store.

Do you accept international orders?

We will happily accept orders from international locations. The shipping and handling costs may vary for the destination.

We will always give an accurate price for the destination we are  dispatching  to, through general communications that come with a purchase from our website.

Alternatively, before you purchase, you are more than welcome to use the 'Enquiry' button and we can give a quote on the courier/postal service to your destination.

How do I contact the shop?

Our contact details are available on the website through either telephone or email.

For website enquiries our email address is sales@ecali.com.au
Our contact number is (08) 9382 3176

By clicking on the contact tab, on our website, it will direct you to a field form to fill out and submit. Alternatively you may use the other methods mentioned above.

What are the shipping and handling costs?

Our shipping and handling charges for domestic service is $15.00 AUD. All items dispatched  from Ecali Fine Jewellers  are done so through a courier.

If you require additional insurance on a Registered Post item there will be charges accordingly. However with all postage that is sent out from Ecali Fine Jewellery our comprehensive in-house insurance policy extends to postage, so generally speaking there is no need for additional insurance through Australia Post.

How soon after payment should my purchase arrive?

Once payment is confirmed, we will place  your purchase in one of our beautiful boxes and gift-wrap, if requested. We then will package for Australia Post service with appropriate padding etc. and arrange post either via Registered Post (international included) or Courier

The item's arrival will depend on location being posted to. Delivery times range from 4–6 days for within Australia.
  International post can vary depending on the carrier used, usually between 7–14 business days.

Is the $15 postage for international delivery?

All prices given for postage are quoted for delivery WITHIN AUSTRALIA only.

International orders will be firmly quoted for delivery price to the specified area.

All postage charges are liable by the client purchasing online.

What is the return/exchange policy?

At cali Fine Jewellery we offer a 7 day return or exchange policy on any item purchased on-line. Our conditions for a return or exchange are as follows:

  • The returned purchase must be in its original condition (i.e. not scuffed, scratched, marked or worn in any way) as at the point of sale, includes all packaging & transaction receipt.
  • The purchase is returned within the return/exchange policy time limit.
  • The purchase was not a special order made at the client's request with specific details (i.e. custom work).
  • The purchase was not personally engraved at the client's request.
  • The item has not been adjusted or changed in any way by a third party.

We will happily accept the return or exchange of the item if these conditions are met. You may either select another item to exchange or alternatively we will issue you with an in-store credit note if you find nothing suitable at the time. You may also choose to order an item that may not be in stock or needs a specific size to be ordered.

How do I know that my order has been shipped?

Once an order is ready to send, we will place a courtesy call or email to the client to advise them of the status of their order. We will confirm shipment at this point and normal transit periods apply.

As previously mentioned, Ecali Fine Jewellery will never ship an order on any given Friday of any given week purely from a security point of view. In all cases, please refer to the FAQ section in regard to delivery/transit times ('How long does it take to receive an item?' FAQ).

International order delivery times will vary depending on service used.

Does the purchase come with a guarantee?

With every piece of jewellery from Ecali Fine Jewellery there is a manufacturer's warranty one year from the date of purchase. With this guarantee comes the surety from us that if the piece is faulty in any way we will repair the item to original condition or alternatively return the item to the manufacturer for repair or replacement.

Upon request we can issue a 'Valuation for Insurance Purposes' which includes a photograph of the item and a detailed description including diamond weights, cut, colour, clarity and carat of gold used etc.

Our range also includes Kailis Australian pearls and every item comes with its own guarantee certificate, assuring the buyer that the pearl used in the item of jewellery is Australian.

Do I get a certificate with your purchase?

All Kailis Australian pearl purchases come with a guarantee certificate on which it states specific details of the individual item. It includes a colour photograph of the item and the surety that the pearl being used is of Australian origin.

We also carry a range of loose diamonds which come with their own individual certificates ranging from such grading houses as G.I.A. If you would like a specific certificate in regard to your diamond, please advise us of your needs and we will look to supply your request.

For 'certification' of any other jewellery that we see, we will provide on request a 'Valuation for Insurance Purposes' letter giving a detailed description of the item including a colour photograph and specifics on any diamonds gold or other materials used in making the item.

This is not a sworn valuation, but an opinion of the jewellery we have sold with the recommended amount to be insured for. Should you need a sworn valuation for any individual items (already existing in your collection but not purchased from ecali fine jewellery) we can refer you to an independent valuer to attend to your needs.

What currency are your prices in?

All prices on our website are quoted in Australian dollars. If you wish to pay in another currency, please contact us before finalizing your purchase and we can have our bank quote the specific rate before completing the transaction.

How do I get the right finger size for a ring purchase?

With the purchase of a ring we will always include a free resize. If no finger size is given we will supply the ring in our standard size. We are always happy to resize the ring after the gift is given and as previously mentioned this will be inclusive of the sale.

If we resize the ring to a particular size at your request and that size is wrong we will resize the ring to the correct size, however there will be a fee involved.

If the size is incorrect we will resize the ring for you, the first resize is free of charge (a return postage charge of $20 will apply), if no finger size is supplied, we will supply the item in our standard size. However you must notify us within 14 days of the delivery date to have the ring resized/remade in a different finger size. We will then provide delivery instructions for you. If the item is resized at another store and damaged in any way this will void the guarantee. The guarantee will not apply if you supply us with an incorrect finger size.

What is white gold?

White gold is created by alloying the naturally occuring yellow gold with metals such as palladur and silver to achieve a white hue. White gold pieces are covered with a thin plating of rhodium to give them a whiter appearance. Your white gold jewellery piece will require rhodium plating approx every 18 months.

What is platinum?

Platinum is a pure metal, white in colour – similar to white gold - that is used almost in its purest form to create items of jewellery.

It is a metal of great strength and density (weight). The appearance of platinum is a very white colour when polished and has no need to be rhodium plated as in the case of white gold.

As platinum has a higher density than that of gold, a ring that appears to be the same in gold as it is in platinum will weigh at least 1.5 times heavier than its gold counterpart.

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